What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is presumably the most intelligent and future-proof business platform available. Dynamics 365 brings together a large number of Microsoft's other platforms, so you get ERP, CRM, and Business Intelligence gathered in one solution - on-premises or in the cloud. With NORRIQ and Dynamics 365, you ensure that the company's silos are broken down and create the best conditions for you to fulfill your potential.
Four good reasons to choose Microsoft Dynamics 365
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Dynamics 365 simplifies and streamlines your processes across marketing, sales finance, warehousing, production, project management, and services.
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User-friendly and tightly integrated applications in Dynamics 365 ensure that you can break down the data locks, share updated data, and work smarter.
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You get an easy-to-update business solution. Stop running on old software versions, miss new functionality and major upgrade projects.
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The road to loyal customers goes through good and individualized service. Get the tools to improve your service and increase customer loyalty.
Dynamics 365 pulls all the strands of your business together
Many companies have based their IT on a “Microsoft strategy”, and over the years the “stack” has been expanded: The Office suite is pretty much a given. Then comes ERP in the form of Dynamics NAV – and CRM – for sales, and perhaps Marketing Automation, customer service and Field Service.
In relation to this “Microsoft strategy”, Dynamics 365 is seen as the next level. A version 2.0., where not only do the systems come from Microsoft – but all functions are gathered on a shared platform and eventually enable data to flow across them.
And that’s precisely Microsoft’s vision behind Dynamics 365 – to create a cohesive universe of business systems that tie the entire company together, allowing us to harness all the data we collect to greater effect. The data can be maintained in just one place, and everyone is able access it.
But that’s not all. Microsoft Dynamics 365 and its applications are in the cloud. Instead of having to spend time and energy on servers, everyone can concentrate on what they do best for the business.
So, how does Dynamics 365 work?
Here’s an example: A company has field service technicians and uses Microsoft Field Service, a planning system solution with a wide range of features that streamline the entire service business. A service technician is out to look at a customer’s equipment and finds that it could do with being replaced before too long. He makes a note and takes a picture. The information is instantly available to the sales team in the CRM application, Dynamics 365 for Customer Engagement.
The Field Service system is also connected to the ERP system, so the invoice can be prepared and emailed immediately after the service visit. There will also be the option to integrate inventory management for the vans.
This is just one of many examples. There will be many areas where Dynamics 365 helps to streamline your processes, simplify your business operations and provide you with savings and other financial benefits.
Get an overview of Microsoft Dynamics 365
Manage your entire business with an integrated business solution that covers all your needs. The Dynamics 365 applications work together in a groundbreaking new way and can easily be expanded with apps. Everything is easy and user-friendly. The core functionality of Dynamics 365 is:
Dynamics 365 Business Central - the next level of NAV
With the Dynamics 365 Business Central application, built on Microsoft Dynamics NAV, you can manage your entire business and connect people and processes more intelligently than ever before. Dynamics 365 Business Central gives you an overview when and anywhere, streamlines your processes, and gives you the optimum basis for growth.
Dynamics 365 for Sales - the ultimate CRM solution
Achieve effective management of the sales funnel and go for the right leads. Sell more and faster. With Dynamics 365 for Sales, your salespeople get access to powerful analytics options, an automated lead point model, shared sales documents, an overview of sales goals - and much more.
Dynamics 365 provides marketing the best tools
With the Dynamics 365 application Marketing, you can tie your sales and marketing processes together and increase the efficiency of your way of processing the market. Get the overall overview of customers one place and become more proactive in your marketing activities, personalize campaigns with marketing automation, and sell faster and more.
Dynamics 365 for Customer Service - takes your service to a new level
Excellent service is an essential factor for you to create, maintain, and develop good relations with your subjects and customers. Offer top-class service with Dynamics 365 for Customer Service. Provide customer service with the best possible conditions for providing more personal and practical help when calling customers. Get the tools to offer online self-service that differentiates you from the competition and makes it easy for customers to find what they are looking for - at their convenience.
Dynamics 365 for Field Service - make your service center a profit center
Give your field service team the best tools to better plan appointments and send the right service staff to the right tasks. With the Dynamics 365 Field Service application, you can ease the whole process and manage service agreements and contracts more efficiently than ever, and manage your warehouses, depots and trucks and customer communications. The application also gives your driving technicians access to business information from smartphones and tablets.
Dynamics 365 for Project Service Automation - makes your projects structured and effective
Run your projects more productively and profitably. The Dynamics 365 application Project Service Automation helps you manage your projects. It makes it easy for sales and project managers to collaborate on estimates, plan projects and resources, and manage time, expenses and billing on a project - whenever and wherever.
More needs? Apps make it easy to expand.
Start with what is required for you to run your business and get even more satisfied customers. If your needs change, you can easily expand the core functionality of apps in Microsoft's AppSource. There are always new apps.